Billing and Shipping Address Policy:
Recently we have changed our company policy about the billing and shipping address. The provided Credit Card billing and shipping address has to be the same. This is to prevent fraud and to safeguard the security of our customers.
If you need to have your order shipped to a different address than billing, we do ask you to call your credit card company and have them add as a secondary shipping address.
We do accept Paypal, or money gram as substitute payment.
If you provide us with different shipping and billing addresses, your order will be put "On Hold”. The order will either need to be corrected or will be cancelled in 48 business hours if no action is taken.
If you have any questions regarding our company billing and shipping policy, please call us at 1-800-571-6724
Monday - Friday 10:00 AM - 7:30 PM (EST)
Shipping & Taxes
NJ Residents ONLY must include an additional 7.0% Sales Tax to sub-total of order. Our shopping cart will calculate the 7.0% Sales Tax. All customers must pay for Shipping & Handling (S&H). All orders are shipped same business day subjected to availability and credit card approval. We do not ship on Saturdays, Sundays, or Holidays. All Shipments are subject to stock availability. Orders placed after 4:00 PM (EST) will be shipped next business day.
We normally use FEDEX for all our Ground, 2Day Air, Standard Overnight shipments. However we reserve the right to use different carrier.
We reserve the right to reassess the shipping charges on all orders being shipped Next Day Air , 2Day Air . Customers will be notified of any changes concerning shipping prior to shipping any order.
For more that one item, shipping will be calculated online, accordingly.
We gladly accept purchase orders from governmental agencies as well as any public or private schools, Universities, and or Colleges.
Please Fax your purchase order to 201-586-0371
Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. All defective/opened merchandise must be returned/replaced with the manufacturer. There is no store warranty on any product(s), unless & otherwise specified on our website.
It is the responsibility of the customer to determine if the product(s) ordered suits his/her needs and whether the product is compatible with his/her computer. Our order operators are not trained to offer technical or requirement advice; therefore, they will not be held liable for misinformation.
SoftByWeb offers an exclusive 14-day exchange/refund policy, for all un-opened products after deduction of 15% restocking fee subject to verification of product. Some products are not returnable to SoftByWeb under any circumstances and must be returned to the manufacturer.
Because technology changes so quickly, we can only accept return/exchange request of un-opened merchandise within 14 days of the date of receipt, subject to Return Authorization from SoftByWeb. An Un-opened Returns are subject to shipping and handling charges. For an RA (Return Authorization) number, email us at RMA@softbyweb.com
All returns must be un-opened, and should be in Factory Sealed condition. Please, note that an RA# does not guarantee final disposition and all returns are subject to inspection. All exchanged/returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty card (not filled-out) and all accessories. Please do not tape or write anything on the item or the package. we reserve to refuse the return, if it is altered, missing, written-on or taped-on contents or cartons.
- A Valid RA# must be clearly written on the outside of the shipping carton.
- Please Note: Our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exemptions to this rule!
- All Returns should be Freight Prepaid!
This site is owned and operated by SoftByWeb.com.
Effective Date: 01/01/2007
You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 361 Franklin Ave, Nutley, NJ 07110 Customer Service: Tel :(800) 571-6724 (Toll Free) Fax:(201)586-0371 email : firstname.lastname@example.org .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.
In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.
How Do We Protect Your Information?
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact (TOLL FREE: 1-800-571-6724 or email@example.com) if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
What About Other Web Sites Linked to Our Web Site?
Notification of Changes
Third-Party Web Beacons: We use third-party web beacons from Yahoo! / Google to help analyze where visitors go and what they do while visiting our website. Yahoo! / Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.